Refund Policy
Please review our refund and order cancellation policy carefully.
Refund & Return Policy
At Metric Lab Source, customer satisfaction is important to us. Please review the following policy regarding refunds, returns, damaged items, and order cancellations before placing an order.
Order Cancellations
Orders may only be cancelled before payment has been confirmed and before order processing has begun. Once an order has entered processing, it may no longer be eligible for cancellation.
Refund Eligibility
Refund requests will be reviewed on a case-by-case basis. Customers must contact our support team as soon as possible if there is an issue with their order.
- Incorrect item received.
- Damaged item received during transit.
- Order could not be fulfilled by our team.
- Verified shipping issues caused by carrier error.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include clear photographs of the package and product. Our team will investigate and provide an appropriate solution.
Non-Refundable Situations
- Incorrect shipping information provided by the customer.
- Delays caused by customs procedures.
- Orders already shipped and in transit.
- Products purchased in violation of local regulations.
- Change of mind after processing has started.
How To Request Assistance
If you believe your order qualifies for review, please contact us with your order number and a detailed explanation of the issue.
Phone: +1 (561) 984-6248
Email: contact@metriclabsource.com
Important Notice
All products sold by Metric Lab Source are intended strictly for laboratory research purposes only. Customers are responsible for understanding and complying with all applicable local laws and regulations before placing an order.